Council's role

What can the Council do about anti-social behaviour?

Following investigation of an anti social behaviour complaint, officers can take one of the following courses of action:

  • Early Intervention
  • Enforcement
  • Referral

Eviction would only be used as a last resort.

Early interventions may include: multi agency visits, warning letters, Acceptable Behaviour Contracts, Good Neighbour Agreements and mediation.  The Anti Social Behaviour, Crime and Policing Act 2014 introduced further interventions to support Community Protection.

Enforcement includes: legal action against your tenancy, including Notice of Seeking Possession/Demotion or Civil Injunctions.

There are 3 risk levels plus an information level:

  • Low (visit within 10 working days)
  • Medium (visit within 5 working days)
  • High (24 hour response)
  • Record only

Low risk cases: you will normally be offered a low level intervention or advice 

Medium and high risk: Your Tenancy Sustainment Officer will meet with you to discuss your complaint, carry out a risk assessment around the impact the anti social behaviour is having on you and highlight any support needs.  An action plan will then be agreed with you and will usually include how evidence will be obtained and how often the case will be reviewed with you.

Record Only: This is when you want to notify your Landlord of an incident that has occurred but you don’t want us to do anything about it.

We will always offer appropriate support to perpetrators to enable them to sustain their tenancy. However, if the anti social behaviour continues, we will discuss how to proceed with you.

Our minimum Anti Social Behaviour service standards promise that we will:

  • Acknowledge all anti-social behaviour reports in writing within 24 hours
  • Provide access to dedicated officers trained specifically to deal with incidents of anti social behaviour
  • Arrange to interview you at home, or an agreed location, within 10 working days of receipt of your complaint and agree an action plan tailored to your requirements
  • For serious allegations, interview you within 24 hours of your report to us
  • Keep your identity confidential and seek your written agreement where disclosure is necessary, for example, a witness statement for Court
  • Support you and other witnesses throughout the course of an investigation, including support at court
  • Keep you informed of progress throughout an investigation by forms of communication to suit you
  • Regularly update our website information, result and performance statistics
  • Promote partnership working to reduce nuisance, anti social behaviour and crime
  • Offer you a range of solutions including support, advice and interventions
  • Work with other agencies to tackle/prevent anti social behaviour
  • Be accredited by HouseMark for excellence in dealing with anti social behaviour
  • Regularly ask whether we are meeting the standards. This may be through surveys or other ways such as focus groups and mystery shopping

The Anti Social Behaviour Project Officer’s role has the following main functions:

  • Managing high level cases requiring enforcement
  • Introducing and extending prevention and early intervention measures
  • Provide an advisory and training resource to the ASB team
  • Contribute to the recommendations included in the Service Improvement Plan
  • Increase partnership working opportunities

If you would like to contact us, you can telephone 01827 709514 or email: estatemanagementteam@tamworth.gov.uk