Benefits - about us

If you have a benefits enquiry you can speak to a Customer Services Officer who can help you.  To resolve your query quickly you can call 01827 709709.  Alternatively email us or use our web chat service. If you feel you need a face to face appointment with a Customer Service Officer then please call to arrange.

Office Hours:

  • Monday to Thursday: 8.45am - 5.10pm. Last appointment: 4.30pm
  • Friday: 8.45am - 5.05pm. Last appointment: 4.00pm. 

Housing Benefit can be paid if you rent from the Council, a housing association or a private landlord. Council Tax reduction can be paid to those who are liable for Council Tax. Second Adult Rebate can only be claimed by people who are state pension credit age.

Useful links:

Benefit will be based on:

  • The amount of money you have coming in and savings: including shares and bonds
  • The make up of your household and your personal circumstances
  • The amount of eligible rent and Council Tax you pay (certain items that may be included in your rent are excluded when calculating entitlement)

Second Adult Rebate: A form of Council Tax reduction available to people of State Pension Credit age with a second adult living in their property, who is not their partner, calculated on the second adult's income (aged at least 18 and not paying rent to the person liable for Council Tax). Capital must be under £16,000 (If you receive Pension Credit Guarantee your capital can be more than £16,000). Claims can be backdated if there is a valid reason why you were unable to apply for Housing Benefit/Council Tax Reduction earlier.

Contact: Tel: (01827) 709540. Email

N.B. We may need to check the information for your claim with other information we hold, pass the information to other organisations, including The Department for Work and Pensions and Her Majesty's Revenue and Customs, as allowed by law. We may check information you have provided, including self-employed details or information about you that somebody else has provided, with other information held by us. We may also get information about you from third parties, or give them information.