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Benefits Performance

Benefits Performance September 2019 Target Year to date

Average time to process new claims and changes in circumstance
(N181 performance indicator)

18 days

6.8 days

% of new claims decided within 14 days of receipt of all information (quality promise)

80%

83.5%

Number of court/bailiff or DEA actions taken due to non-payment of Housing Benefit overpayments

n/a

82

% of correspondence responded to within 7 days

95%

100%

Housing benefit live caseload

n/a n/a