Benefits Performance
| Benefits Performance September 2019 | Target | Year to date |
|
Average time to process new claims and changes in circumstance |
18 days |
6.8 days |
|
% of new claims decided within 14 days of receipt of all information (quality promise) |
80% |
83.5% |
|
Number of court/bailiff or DEA actions taken due to non-payment of Housing Benefit overpayments |
n/a |
82 |
|
% of correspondence responded to within 7 days |
95% |
100% |
|
Housing benefit live caseload |
n/a | n/a |
