Complaints, Compliments & Comments

The Council provides a wide range of services for people who live and work in Tamworth and for visitors to the town. Your feedback is very important to us, it helps us to improve the services we provide to better meet the needs of our customers. As part of this, we encourage feedback when we have done something well, or when you think we have done something wrong.

Further detailed information is available in our Tell Us policy which details how to make a comment, compliment or complaint

Report It - Many queries can be dealt with without going through the complaints procedure. Click here to see what you can report online.

Make A ComplaintMake a complaint.

Housing Complaints

The Housing Ombudsman introduced a Complaint Handling Code in July 2020,  setting out good practice that will allow landlords to respond to complaints effectively and fairly. Following a review one year after it was introduced, which demonstrated overwhelming support for the Code, the Housing Ombudsman have updated it to strengthen provisions to support a positive complaint handling culture.

What does that mean for TBC?

The Code was introduced as part of the Ombudsman’s new powers in the revised Housing Ombudsman Scheme. The updated Code takes effect from 1 April 2022 and landlords will have until 1 October 2022 to become compliant.

Next steps

The Council is reviewing its current complaints policy and procedures and where areas of improvement are recognised, or where current areas can be strengthened, these are being acted upon. The new guidance includes an annual self-assessment against the code to ensure complaint handling remains in line with its requirements and the results are published.

The current self-assessment form can be accessed here.

Once the updated self-assessment form is available, this will be published on our website.

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