covid-19 adviceCoronavirus (COVID-19)
Check out the latest information and advice about Coronavirus (COVID-19)

Contact us - about us

Tamworth Borough Council logoWelcome to Customer Services

Our team can help with all manner of enquiries about our services - and in most cases there is no need to refer you to anyone else. If you are not happy with the service you receive, please see our Tell Us policy which details how to make a complaint. It also give details on making comments and compliments to us.

  • Tel: 01827 709709. Out-of-hours there is a message which lists emergency contacts.
  • Email:
  • Webchat - Talk to us online using the 'Click to Chat' button on the right.

Opening Times

  • Monday to Thursday 8.45am - 5.10pm
  • Friday 8.45am - 5.05pm.
  • N.B. We are closed on bank holidays. 
  • For general information or to report an issue outside of office hours, this website is available 24/7. We also have an app that you can download onto your smartphone. Click here for more information about our app.
  • Wates provide repairs for all our council houses. To report any issues please call: Freephone 0800 183 00 44. This number is also for out-of-hours enquiries. 

Our team is made up of several smaller teams:

COVID-19 UPDATE - Marmion House is currently closed but you can still access our services via phone or online as normal. 

We are following Government advice in supporting staff to work from home where possible and are taking this approach to keep customers safe as well as staff.