Good neighbours

Most complaints are misunderstandings or one-off events, often easily resolved by just speaking to each other.

Are you causing a nuisance?

  • Do you carry out DIY in the evening – if so consider whether your neighbours are elderly, have young children or work shifts
  • Are your children kicking a football against garages or in the road near other people’s cars?
  • Do you know where your children are playing, who is supervising them and what they are doing?
  • Can you hear your stereo or TV from another room in your home.  If you can hear it, can your neighbours hear it?
  • If you plan to have a BBQ or party that will go on quite late, have you warned your neighbours?
  • Does your dog bark? If so, will it annoy the neighbours?
  • Do you leave rubbish in your garden making it look messy?
  • Do you keep your garden tidy?

Anti-Social behaviour isn’t just about noise. It’s about the whole area that you live in, including shared corridors, shared gardens, graffiti, litter, tyres in gardens, un-roadworthy cars on lawns.

As a council tenant or leaseholder, you are responsible under your tenancy or lease for the behaviour of your household, visitors and pets and also for keeping your home and garden to a satisfactory standard.

How do I approach my neighbour about nuisance?

Stay calm, explain why you are approaching them and what you would like them to do.  If they are drunk and rowdy, it is probably best to wait until the following day.

  • Don’t go round angry or use threatening behaviour
  • Describe the nuisance and be prepared to quote some examples of the disturbance, particularly times and date
  • Accept there may be something that you do that causes your neighbour a problem too
  • Listen carefully and accept difference on attitudes and ways of life
  • Be open to suggestions for resolving the problem and come to an agreement to suit all of you
  • Compromise – treat is as a shared problem and work to solve it together
  • Don’t exaggerate the problem. Your neighbour may be defensive and may be less likely to compromise
  • Keep yourself safe at all times. If threatening behaviour is used, walk away

If you don’t feel that you can approach your neighbour in person, try writing a note and putting it through their door.  Keep a record of this and preferably a copy in case it is needed later on to show your efforts to resolve the situation.

My neighbour has approached me about nuisance from my home

Listen to what your neighbour has to say and let it sink in. Most people just want to know when the noise will stop so if you make it clear beforehand, this situation should not arise.

Remember, everybody is different and lifestyles differ.

Your landlord can assist by offering the following:

  • 'Neighbour relations service  (community, multiple, court and family mediation)
  • Good Neighbour Agreement – an informal signed agreement between neighbours
  • Acceptable Behaviour Contract – a formal contract between agencies and residents

If you would like further advice, please contact the team on 01827 709514 or by email at