Scheme Managers

Scheme Managers help ensure people can live as independently as possible, while staying safe. They offer advice and help tenants access services. They will contact you regularly - through the alarm system or in person - to make sure you have all the support you need.

Any information that you provide to the Scheme Managers will be treated with the strictest confidence. It will only be passed to your doctor, family, Social Services or other emergency services with your agreement.

Please don't wait for an emergency to contact your Scheme Manager; they can offer help and advice in any situation or refer you to someone who can help. In each sheltered scheme, the Scheme Manager work from Monday to Friday from about 8.45am to 5.00pm, although these times do vary.

Scheme Managers do not:

  • Give medicines to tenants. A doctor, nurse or relative must do this
  • Pay bills, or deal with any other personal finance for tenants
  • Provide domestic or personal care services, such as preparing meals or assisting with bathing
  • Provide 24-hour assistance
  • They can arrange these types of services for you.

Getting help outside normal office hours (9am - 5pm):

At all other times, you will be connected to the 24-hour community alarm service. That will provide reassurance and can contact other services, friends or family.