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Tenant involvement

Tenant involvement - make a difference and have a say in your housing service.

We believe that tenant involvement is a vital part of what we do. And by working with you, we can provide the best possible service.

We aim to: Listen to what you tell us, keep tenants and leaseholders informed about what we are doing, provide accessible forms of consultation and encourage and give you a range of ways to get involved.

See ways you can get involved.

What we do

Training for you: We want to invest in you and offer you new learning opportunities. We offer training courses throughout the year to give you new skills, the chance to meet other tenants in the borough and practical lessons that can help in every day life. These courses can help with a variety of day-to-day skills and confidence, which you can apply at home, in jobs and job searches. They're also a great way to meet other similar people. Many are free or low cost and transport to attend the courses can be arranged.

Estate Inspections:  We know it is important to maintain where you live to a high standard and you feel you live in a safe and pleasant environment. Our aim is to provide a service which meets the highest possible standard at all times and makes sure we deal with all your neighbourhood concerns by holding an annual programme of estate inspections. Please see our Annual Report of Estate Inspections 2018.

Tamworth Matters: Our newsletter for tenants which contains important information about tenant involvement activities, events and articles of interest. It is issued to every council tenant and leaseholder four times a year. A group of tenants 'Tenants Voice' contribute and help to edit ‘Tamworth Matters’ (which replaces Open House). Download the latest copy of Tenant Involvement.

Events and meetings: Want to have a say or ask questions - why not come along to a meeting or event? Our events diary is regularly updated. If you would like any assistance to attend a session, such as free transport or your care costs reimbursed, please contact us.

Customer satisfaction, feedback & consultation: We value your comments, views and ideas about how our services could be changed or improved and we carry out a number of satisfaction surveys every year. We also have an annual satisfaction calendar in place. This covers everything from repairs to anti-social behaviour, and uses postal questionnaires, telephone surveys and small focus groups.

STAR survey: As part of our commitment to listening to the views of tenants, Tamworth Borough Council's landlord service carries out a tenant satisfaction STAR survey every two years. The 2015 Star survey results are linked here

Tenant Involvement & consultation strategy: This is a written agreement between us and our tenants which sets out how you can get involved in issues that affect you, you homes and neighbourhoods. Put together in consultation with our tenants, it describes involvement opportunities available to you to influence the housing service you receive. Take a look at the 2020-2024 editionN.B. This is currently under review and will be updated shortly.

Local offers: These are the services or standards that we have agreed with you, our tenants. These offers were developed in consultation with you and lists all services and promises we agreed to.  Read our Local OffersN.B. This is currently under review and will be updated shortly.

Useful links

  • TPAS (Tenant Participation Advisory Service):The leading national tenant participation organisation working to promote tenant empowerment
  • TAROE (Tenants and Residents Organisations of England): A membership organisation representing the interests of more than four million tenants
  • Homes and Communities Agency (HCA): Responsible for the regulation of social housing providers in England
  • National Housing Federation: Represents 1,300 independent, not-for-profit housing associations in England and is the voice of affordable housing
  • Chartered Institute of Housing: A professional body for people working in housing across the UK
  • Shelter: Housing and homelessness charity which offers a search of expert housing advice

Get in touch: Tel: 01827 709709. Email:

Our Newsletters and Reports

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