- Survey to gather information about tenants’ needs and preferences to help improve council housing services
- Information will be gathered by an appointed third party – M.E.L Research
- Tenants will receive a letter with survey details
Tamworth Borough Council is working with appointed contractors MEL Research to collect relevant information about the people who live in council homes throughout the borough.
The information provided by council tenants will help Tamworth Borough Council to deliver better housing services, to meet the need of housing tenants, and improve how we communicate with our tenants to make housing services fair and accessible.
All Tamworth Borough Council tenants will receive a letter inviting them to take part in the ‘getting to know you better’ survey from Monday 27 January 2025 to Sunday 23 February 2025.
This is part of the council’s commitment to service improvement and includes key questions such as how they can best communicate and keep tenants informed about housing services they receive from the council.
Tenants can find out more information about M·E·L and their privacy policies at www.melresearch.co.uk.
The survey takes about 10-12 minutes to complete, and all the information tenants provide will only be used to update Tamworth Borough Council’s housing management systems. This will help the council better tailor and shape housing services, to meet the needs of tenants. Every tenant over the age of 18 living in a council home, will need to complete a survey to make sure the council have the information needed.
To reassure tenants, the survey will not ask for any personal financial information or details about your rent account.
The hope is that as many tenants as possible take part in this survey over coming weeks so the council receives representative and important information that will help shape future service improvements and better meet tenant needs.
Councillor Ben Clarke, portfolio holder for housing, homelessness and planning, said: “This is a chance for all council tenants to update their contact information so that the housing team can look at how they can communicate council services effectively and efficiently, to deliver future improvements to services.
“We are committed to working closely with our tenants to identify how they want us to communicate what really matters most to them, and where we can enhance our services to provide the best possible experience.
“We thank our residents for their support in this important data collection survey.”
All tenants will receive a letter to complete this questionnaire along with direct contact details for M·E·L Research for anyone who may need some assistance.
Notes:
M·E·L abide by the Market Research Society Code of Conduct, as well as the Data Protection Act and GDPR on data privacy.