- Customer service front desk open at Marmion House
- New front desk offers more face-to-face services for residents
- Refurbishment and upgrade work now complete
A new front desk has opened at Marmion House, following a full refurbishment and upgrade of technology to provide an additional face to face customer service to meet the needs of the whole community.
In September 2024, the decision was made to open a new service for borough residents at Marmion House on Monday, Wednesday, Friday between 10.00am and 2.00pm and Tuesday and Thursday 2.00pm - 6.00pm.
There is no change to the face-to-face service at the Assembly Rooms, services available over the phone, online or through apps such as MyHousing and MyTamworth.
To explain this decision last year, Councillor Lewis Smith, portfolio holder for people services, leisure and engagement, said: “Residents have consistently been telling councillors and the council for a number of years that they want a face-to-face customer service desk in Marmion House, additional to the service at the Assembly Rooms.
“We are delighted to open the new front desk and hope that residents will find the additional service useful and valuable.”
Refurbishment work and updating technology was essential before the new front desk could open, much of the work has been to make sure the area is compliant with current health and safety standards. Where possible we’ve taken a sustainable approach and reused and repurposed materials this includes using the original main desk.
Notes:
There are a number of ways you can contact Tamworth Borough Council – online, via web chat, over the phone or in person.
- Online form - by completing the Contact Us e-form https://mytamworth.tamworth.gov.uk/do-it-online/contact-us/contact-us/ via the MyTamworth customer portal. (This can be accessed 24/7).
- Webchat - online using the 'Click to Chat' button located on most webpages.
- MyStaffs - there is a Staffordshire County Council app called MyStaffs where you can check or report a number of issues from your phone. Find out more here: http://www.staffordshire.gov.uk/MyStaffs-App/MyStaffs-App.aspx.
- Comments, compliments or complaints: https://www.tamworth.gov.uk/comments-compliments-complaints.
- Visit us – a face-to-face support and sign posting for several council services at Tamworth Information Centre, Tamworth Assembly Rooms, Corporation Street, B79 7DN – available Monday to Saturday 10.00am - 4.00pm
- Talk to us – call 01827 709709 for general enquiries and other services. Customer services team are available Monday to Thursday 8.45am - 5.10pm and Friday 8.45am - 5.05pm. Phone lines are closed on national bank holidays.
- Post it – to contact by post please send to Tamworth Borough Council, Marmion House, Lichfield Street, Tamworth, B79 7BZ.